Privacy Policy
Seat Side Service, LLC (the “Company”) respects the privacy of visitors to our website and registrants of our application. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any personal information you submit to or through our website or application. By using our Seat-Side-Service™ Smart Phone Application and accessing our website at seatside.com (together, the “App”) you are consenting to the information collection and use practices described in this policy, as modified from time to time by us. If we decide to change our privacy statement, we will post a new policy on our App and change the “last updated” date on the policy. Therefore, we encourage you to check the date of our privacy policy whenever you visit this App for any updates or changes. Please see our Terms & Conditions for a more detailed legal explanation of our general online policies.
1. Information We Collect.
a. Tracking Cookies.
The Company logs IP addresses (a unique number assigned to every computer on the Internet) and internal phone device ID in order to improve security, analyze trends and administer the App. We may track your movement within the App, the pages from which you were referred, access times and browser types. We only use this information in aggregate and do not link it to you personally unless you opt in as a customer. To gauge the effectiveness of our App, we do collect some generic information about our visitors. Our network computer servers automatically recognize a visitor's domain name, the web page from which a visitor enters our App, which pages a visitor visits on our App, and how much time a visitor spends on each page. We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the products and services we provide. We aggregate this information and use it to evaluate and improve our App. We store information that we collect through cookies, log files, clear gifs, and/or third party sources for instance to verify your address or update your information and to create a 'profile' of your preferences. We tie your personally identifiable information to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the App for you. A cookie is a small text file that is stored on a user's computer or phone for record-keeping purposes. We use cookies on this App. We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our App. A session ID cookie expires when you close your App or browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's 'help' file. Persistent cookies are used to differentiate subscribers from non-subscribers to customize the content of certain sections of the App and enable us to track and target the interests of our users to enhance the experience on our App. If you reject cookies, you may still use our App, but your ability to use some areas of our App, such as promotions or surveys, may be limited.
b. Surveys or Promotions.
From time to time we may provide you the opportunity to participate in sweepstakes or other promotions on our App, which might be sponsored or conducted by a third party. If you participate, we will request certain personally identifiable information from you. Participation in these sweepstakes is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information. If there is a third party sponsor involved please make sure to review that party’s privacy policy.
c. Referrals.
We may from time to time conduct a referral service to introduce people you know to our App and services. If you choose to use our referral service to tell a friend about our App, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the App. The Company stores this information for the purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at [email] to request that we remove this information from our database.
d. Registration and Transactional Data.
When you register on our App, we may collect various kinds of Personal Information including your name, mobile phone number, e-mail address, home address, and home phone number. We also collect and store access information related to your account including user name and user password. When you make purchases from our App, we may collect purchasing information such as product orders, shipping addresses and credit card information. We also give you the option of sending receipts and game results to your email address. Users may voluntarily register their accounts online or at this App. When you register your account we may collect additional personal information such as birth date, card number, and city of birth. This information may be linked to your purchasing history.
e. Registration and Authentication.
When you register with us on the App, you are required to submit a mobile phone number and an e-mail address (which is your user id for the App) and password. Additional information may be included in your registration profile such as name, address and billing information. At registration, you are given the opportunity to specify your privacy preferences. As described below, you may change these preferences at any time.
f. Customer Service Correspondence.
We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.
2. Use of Your Personal and Non-Personal Information.
a. Aggregate Information.
We collect aggregate information about you and your use of our App whenever you use the App or visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our App (i.e., referring URLs or domains), App traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our App, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. We also use third-party software that tracks traffic directed to our App from affiliate Web or Phone Apps and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase.
b. Vendors and Service Providers.
We employ other companies and individuals to perform functions on our behalf. Examples might include fulfilling orders, sending e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
c. Service-Related Announcements.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, or the delivery of a service or product is delayed we might send you an email, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account with us at Customer Service.
d. Co-Branded Service Offerings.
We may share your personally identifiable information with certain businesses with whom the Company has formed a strategic alliance. You will be able to identify these businesses because the Company has authorized them to display co-branded Web pages or links to the App. These strategic partners are requested to clearly state their own privacy policies on their own web Apps or promotional materials. If you do not want to have your personal information shared with these businesses you may adjust your preferences in your account at any time.
e. Third Party Offers.
We share personally identifiable information with Third Parties in order to have them send you special offers and promotions that we think you might find of interest to you. We will also occasionally send you information on products, services, special deals, or promotions, which we have found that are of interest to our customers. If you do not want the Company to use the information you provide in order to inform you of products and services that might be of interest to you, or to provide your information to third party companies you can adjust your preferences at any time.
f. Exceptional Circumstances.
If the Company, or any of its lines of businesses or affiliated companies, is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the relevant customer database of the Company could, in whole or in part, be sold as part of that transaction. In such transactions, personal information will be subject to the promises made in any pre-existing Privacy Policy in effect when the information was obtained. We also may have to release personally identifying information when it is necessary to comply with judicial or other government subpoenas, warrants, orders, or to protect the rights, property, or safety of the Company or others. This includes exchanging information with other companies and organizations for fraud protection.
3. Choice and Opt-Out.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you are registered with our App, please sign-in and use the preference form at Your Account. If you have NOT completed the registration process, please e-mail your request to be removed to [email]. If you do not wish to receive any promotional materials associated with your use of the account from us or a third party, you may log in to your account on either mobile phone or website and change your privacy preferences at any time.
4. Access to Your Information.
If for any reason you are concerned that the personal information maintained by the Company is not correct, please sign-in to the App and use the online form at the Your Account page to change or close your account. Should you wish to have your email address removed from our mailing list or sharing list, please send an email to [email]. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our Apps.
5. Data Security.
We have reasonable security procedures in place for the storage and disclosure of personal information, which you have given us in order to prevent unauthorized access. We implement industry-standard electronic means of protecting your personal information, including [_______________]. Keep in mind however, that no method of transmission over the Internet or the wireless network, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your password and to mobile phone and your computer. Be sure to sign off when finished using a shared computer or shared phone. Our App may also contain links to other Phone or Web Apps. Keep in mind that the Company does not control and is not responsible for the privacy or security practices or the content of these or other Phone or Web Apps.
6. How to Contact Us.
If you have any questions about our privacy policy or our use of your information, or if you need help changing or deleting your account you can e-mail us at [email].